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       <TD ALIGN="left" VALIGN=TOP COLSPAN=6><STRONG>Failure To Modify Customer Attributes [ID 403674.1]</STRONG></TD>
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       <TD VALIGN=TOP COLSPAN=2 width="25%">&nbsp;</TD>
       <TD VALIGN=TOP colspan=3 width="50%" nowrap><em>Modified</em> 03-SEP-2007&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<em>Type</em> PROBLEM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<em>Status</em> ARCHIVED</TD>
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<p><B>In this Document</B><br><font size=-1>
&nbsp;&nbsp;<A HREF=#SYMPTOM>Symptoms</A><br>
&nbsp;&nbsp;<A HREF=#CAUSE>Cause</A><br>
&nbsp;&nbsp;<A HREF=#FIX>Solution</A><br>
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<H2 class=km>Applies to: </H2> 
COREid Identity - Version: 7.0.4<br>This problem can occur on any platform.<br>

<H2 class=km><A NAME="SYMPTOM"></A>Symptoms</H2>
We’re getting Java Runtime errors when trying to modify Customers Attributes. <br><br>Path: CoreID System Console --&gt; Uer Manager Configuration --&gt; Configure Tab --&gt;&nbsp;Customers --&gt; Modify Attributes <br><br><br>
<H2 class=km><A NAME="CAUSE"></A>Cause</H2>
Please see below.<br>
<H2 class=km><A NAME="FIX"></A>Solution</H2>
Here is the steps that were done to solve this issue.<br>1.&nbsp;&nbsp;&nbsp;Clear all the IE browser cache, delete cookies, delete all offline files,&nbsp; and clear history. <br>2.&nbsp;&nbsp; Back up the Oblix branch and files in the configs folder. <br>3.&nbsp;&nbsp;&nbsp;Remov the Province attribute that you manually add to the Oblix branch. <br>4.&nbsp;&nbsp; Re-configure the COREid System. Successful. <br><br>In order to add the Province attribute, you will need to <br>1.&nbsp;&nbsp; Update the schema by adding Province to the Attribute Type <br>2.&nbsp;&nbsp; Associate Province to the Object Class (e.g mheperson) <br>3.&nbsp;&nbsp; Add a node in the obclass=mheperson,o=oblix,... branch for the Province attribute. <br><br>This will prevent you from getting the Bug Report Form error when you click on the Modify Attribute in the User Management Console. <br><br><strong><em><u>NOTE: <br></u></em></strong>For instruction on how to add attribute to schema, you will need to download Sun One Server Console 5.2.&nbsp; <br><br>Please refer to URL <a href="http://lab.ac.uab.edu/vnet/cookbook/v2.1/node156.html">http://lab.ac.uab.edu/vnet/cookbook/v2.1/node156.html</a> which give you a detail instruction on how to add/delete/modify attribute (and associate it with an Object Class) in the Sun One LDAP Schema. <br><br>Alternatively, you can use command line to add attribute to schema (and associate it with an Object Class).&nbsp;&nbsp; Please contact Your administrator or Sun Support directly.&nbsp; <br>


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